FAQs
1.Do you ship internationally?
No. We currently only ship to UK addresses.
2. What if I place an order and live outside the UK?
We’re sorry, but we can’t fulfill orders outside the UK at this time. Please check back later — we may expand shipping zones in the future.
3.What products do you sell?
We specialize in durable and stylish home furniture designed to transform your outdoor space into a comfortable and inviting retreat.
4.How can I place an order?
Simply browse our collection, select the item(s) you’d like, add to cart, and complete checkout via our payment options (Visa, Mastercard, Shop Pay, etc.).
5.Which payment methods do you accept?
We accept a variety of payment options including:
- Shop Pay
- Apple Pay
- Google Pay
- Visa
- Maestro
- Mastercard
- American Express
- Discover
- Diners Club
- Union Pay
- Elo
6.What is your shipping policy and delivery time?
We aim to process and ship your order quickly. Please refer to our Shipping Policy page for details on delivery times, shipping zones, and costs.
7.Can I return or exchange an item?
Yes. We offer returns and exchanges according to our Return and Refund Policy. Please check that page for the timeframe and conditions.
8.How do I track my order?
After your order is shipped, we’ll send you a tracking number. After dispatch, a tracking number will be sent to your email. You may also use our Order Tracking Page to monitor your delivery. Tracking updates may take up to 24 hours to appear.
9.What happens if my package is lost or damaged?
If your package is delayed, lost, or arrives damaged, please contact our support team support@westendfurnishings.com with your order number and photos. We will assist you.
10.What is your business address and contact info?
Trade Name: Westend Furnishings
Business Address: 28-32 Hinckley Rd, Leicester LE3 0RA, UK
Phone: +44 1162332362
Email: support@westendfurnishings.com
Business Hours: Our customer service hours are from 9:00 AM to 5:00 PM, Monday through Friday (GMT)
Order Cut-off Time: 12:00 PM (GMT)